This Privacy Policy explains how ListPilotPro ("ListPilotPro," "we," "us," or "our") collects, uses, and shares information when you use our website (ListPilotPro.com) and our listing automation application (the "Service").
1. Information We Collect
We collect the following categories of information:
- Account information: name, email address, and password (or authentication credentials) when you create an account.
- Content you provide: photos, voice recordings, transcripts, item details, and other content you upload to generate marketplace listings.
- Marketplace connection data: when you connect a third-party marketplace account (such as eBay), we receive and store OAuth access tokens and refresh tokens necessary to act on your behalf, along with basic seller account identifiers returned by that marketplace's API.
- Usage data: log data, device/browser information, and usage events (such as listings created or processed) needed to operate and improve the Service.
2. How We Use Information
- To generate listing drafts (titles, descriptions, item specifics, suggested pricing) from the content you provide.
- To create, update, or manage draft or published listings on marketplaces you have connected, on your behalf and at your direction.
- To operate, maintain, and improve the Service, including troubleshooting and customer support.
- To communicate with you about your account, service updates, and (where you opt in) product news.
- To comply with legal obligations and enforce our terms of service.
3. eBay Data
When you connect your eBay seller account, ListPilotPro accesses eBay data (such as OAuth tokens, listing/inventory data, and order data you authorize) solely to provide the listing automation features you request — for example, creating or updating draft listings on your behalf. We do not sell eBay user data. We do not use eBay data for advertising or for any purpose unrelated to the Service you've requested. We retain eBay data only as long as necessary to provide the Service or as required by law, and you may disconnect your eBay account at any time, which revokes our access.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Marketplaces you explicitly connect (e.g., eBay), to create or manage listings on your behalf.
- Service providers who help us operate the Service (e.g., cloud hosting, transcription, and AI processing providers), under contractual confidentiality obligations.
- Authorities, where required to comply with law, legal process, or to protect the rights, property, or safety of ListPilotPro, our users, or others.
5. Data Retention
We retain your account information and content for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us below.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted storage of marketplace access tokens. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
- You may access, update, or delete your account information by contacting us.
- You may disconnect any connected marketplace account at any time from within the Service.
- You may opt out of non-essential email communications at any time.
8. Children's Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
Questions about this Privacy Policy or your data can be sent to privacy@listpilotpro.com.